1. ABOUT OUR EXCHANGE AND REFUND POLICY

1.1 This policy was last modified on Feb 12, 2021.

2. REFUND POLICY

2.1 We make every effort to ensure that you will be fully satisfied by each and every purchase that you make with us online.

2.2 We do understand that sometimes for whatever reason you may wish for a refund or exchange of your goods.

2.3 We have structured our returns policy to be very flexible allowing you to shop with confidence knowing that we will work with you to ensure complete satisfaction in all of your dealings with us.

2.4 We allow refunds or exchanges within 14 days from the date of delivery.

  1. Each product returned must be in original condition, unworn, unused and undamaged.
  2. Each product must have all tags attached and in all of the original packaging

2.5 To return or exchange an item, please visit the https://superbeanshop.com website and login to your account and follow the below steps

  1. Select ‘Order’. This will show the history of all of the orders you have placed with forBabyLife.
  2. Select the ‘Order Reference Number’ that you wish to return an item from. A summary of events and information about this purchase will be displayed.
  3. Select the product/s you wish to return by clicking on the box in the far left column next to the reference number.
  4. Ensure the quantity box has the correct unit value of items you are returning in this product.
  5. Scroll down the page to ‘Add a Message’ section.
  6. Select the item you are returning from the dropdown list.
  7. Enter a reason for returning the goods. Then click the ‘Send Button’.
  8. Select the make an ‘RMA Slip’ option. The packaging status of the product will be ‘Waiting For Confirmation’.
  9. Once we receive your request for return/refund, we will review your comments and confirm via email approval to return parcel to forBabyLife.
  10. When returning the product, please ensure you include a copy of the ‘Return Slip’ in the parcel. (This can be accessed from your account, under the Return Merchandise Authorization section. Click on the ‘print out’ button in the return slip column). Please return parcels to:
    superbeanshop
    Att: Returns Dept
    Shops 1, 2 & 3
    3 Ward Place
    Portland, OR 97266
  11. We recommend you use a service with a tracking service. Shipping insurance is also recommended to protect your goods, until they are safely returned to us. Please hold onto your tracking number of your parcel once you have sent it.

2.6 Please Note:

  1. superbeanshop cannot accept responsibility for damaged, lost or stolen return deliveries; and
  2. Refunds are not available on sale items; and
  3. Our refund policy is offered in addition to any rights you may have under the US Consumer Law.
  4. Please note that delivery charges are not refunded.

2.7 Surcharges

  1. Where any surcharge has applied to your method of payment we reserve the right to retain the amount of that surcharge.

2.8 In Store Purchases & Refund Policy

We make every effort to ensure that you will be fully satisfied by each and every purchase that you make with us in store.

  1. We allow exchanges of goods within 14 days from the date of delivery.
  2. Each product returned must be in original condition, unworn, unused and undamaged.
  3. Each product must have all tags attached and in all of the original packaging
  4. We will offer you a credit note for the goods or you may choose to exchange the goods for something else.
  5. We do not refund goods on change of mind, we will offer you a credit note or to exchange the goods.
  6. We do not refund or exchange on SALE items.

DEFINITIONS USED IN THIS POLICY

“superbeanshop” “we” “our”, “us” and similar terms means Super Bean Shop trading as Super Bean Shop, LLC.

“You”, “your” and similar terms means, as the context requires:

  1. You during your usage of our Website; and/or
  2. You as customer of our business.